Privacy Policy

Effective date: 21 August 2025
Controller/Operator: iptvheat (“iptvheat”, “we”, “us”)
Email: iptvheat.inc@gmail.com
Phone: +44 7830 650386
Address: 71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
UNITED KINGDOM

This Privacy Policy explains how iptvheat collects, uses, shares, and protects personal information when you visit our website(s), create an account, purchase or use our IPTV service, contact support, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

We process personal data in accordance with applicable laws. If you are in the EEA/UK, this includes the GDPR/UK GDPR. If you are in California, the CCPA/CPRA may apply.

1) Information We Collect

a) You provide directly

  • Account details: name, username, email, password (hashed), country/region.
  • Orders & billing: plan purchased, invoice data, VAT/Tax info, billing address (if required), and limited payment confirmations (we do not store full card numbers).
  • Support communications: emails, tickets, chat messages, attachments, and troubleshooting info.
  • Marketing preferences: newsletter opt‑in, communication choices.

b) Collected automatically

  • Device/technical data: IP address, device identifiers, OS, browser, language, time zone, approximate location from IP.
  • Usage data: access timestamps, session IDs, pages/events (login, renewals), referring/exit pages.
  • Streaming diagnostics (IPTV‑specific): non‑content technical logs for quality, anti‑fraud, and connection‑limit enforcement (e.g., connection start/stop, channel/stream identifiers, concurrent session checks, buffering/error events, CDN node). We do not record the content of your personal communications.

c) Cookies & similar technologies

We use cookies, local storage, and similar tools for authentication, remembering preferences, analytics, and fraud prevention. See Section 8 and our Cookie Policy for choices.

d) From third parties

  • Payment processors: payment status, token, card brand/last 4 (tokenized), failure/chargeback alerts.
  • Analytics/anti‑fraud: aggregated metrics or risk signals to secure accounts.
  • Partners/affiliates: referral IDs if you joined via a partner link.

2) How We Use Your Information (Purposes & Legal Bases)

  • Provide and operate the Services (create/secure your account, authenticate, deliver IPTV streams, enforce connection limits, provide EPG/apps).
    Legal bases: Contract; Legitimate Interests
  • Payments & subscriptions (process orders, invoices/receipts, renewals, disputes).
    Contract; Legal Obligation
  • Customer support (answer, troubleshoot, fix issues).
    Contract; Legitimate Interests
  • Security & fraud prevention (detect abuse, protect our infrastructure and users).
    Legitimate Interests; Legal Obligation
  • Analytics & improvement (measure performance, reliability, UX).
    Legitimate Interests; Consent where required
  • Marketing & communications (service emails; optional newsletters/promotions; you may opt out).
    Consent; Legitimate Interests
  • Compliance & legal claims (tax/audit, lawful requests, enforce terms).
    Legal Obligation; Legitimate Interests

3) Payments

Payments are handled by third‑party processors (e.g., Stripe/PayPal or similar). We do not store full card numbers. Processors handle your payment info under their own privacy policies. We receive limited details (token, status, brand/last 4) for order management and fraud control.

4) How We Share Information

We do not sell personal information. We may share with:

  • Service providers (hosting/CDN, analytics, email delivery, support tools, anti‑fraud, payment processing) under contracts requiring confidentiality and limited use.
  • Affiliates/partners when necessary to attribute referrals or deliver requested services.
  • Legal/compliance to meet legal obligations, court orders, or protect rights, safety, and security.
  • Business transfers (merger, acquisition, financing, sale of assets) where permitted by law.

5) International Transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross‑border transfers.

6) Data Retention

We keep personal data only as long as necessary for the purposes above and as required by law:

  • Account data: for your subscription term and up to 24 months after closure (chargeback/fraud prevention, recordkeeping).
  • Streaming diagnostics/logs: typically 30–180 days, longer if needed for abuse or legal matters.
  • Billing/transaction records: up to 7–10 years (tax/audit).
  • Support tickets: up to 24 months after resolution.
    We may anonymize data for longer‑term analytics.

7) Your Rights

Depending on your location, you may have rights to:

  • Access your data; receive a copy.
  • Rectify inaccurate/incomplete data.
  • Delete data (subject to legal/contractual limits).
  • Restrict or object to certain processing, including profiling based on legitimate interests.
  • Portability (structured, machine‑readable copy).
  • Withdraw consent (e.g., marketing) at any time.
  • Complain to a supervisory authority.

California (CCPA/CPRA)

You can request access, correction, deletion; opt out of certain sharing/targeted advertising; and limit use/disclosure of sensitive personal information. We do not sell personal information for money. To exercise rights, contact iptvheat.inc@gmail.com.

8) Cookies & Tracking Choices

Manage cookies in your browser and, where available, our cookie banner. Disabling certain cookies may impact sign‑in, streaming quality, or personalization. Some third parties process data for analytics/security. See our Cookie Policy for details (link to be added).

9) Security

We implement administrative, technical, and physical safeguards appropriate to the data we process, including encryption in transit (HTTPS), hardened infrastructure, access controls, and monitoring. No method of transmission or storage is 100% secure.

10) Children’s Privacy

Our Services are not directed to children under 16 (or the age defined by local law). We do not knowingly collect data from children. If you believe a child provided data, contact us to delete it.

11) Third‑Party Links & Apps

Our site may link to third‑party websites or apps we do not control. Their privacy practices are governed by their own policies.

12) Changes to This Policy

We may update this Policy. We will post the updated version with a new Effective date and, where required, notify you by email or within the Service. Continued use after the effective date means you acknowledge the changes.

13) Contact Us

iptvheat — Privacy Team
Email: iptvheat.inc@gmail.com
Phone: +44 7830 650386
Address:
If you have questions or want to exercise your rights, contact us and we will respond as required by law.

14) Additional Information (EEA/UK)

  • Controller: iptvheat
  • Data Protection Officer (if appointed): [Add DPO contact]
  • EU/UK Representative (if required): [Add representative details]
  • Legal bases: as outlined in Section 2.
  • Transfers: Standard Contractual Clauses or equivalent safeguards where applicable.

Disclaimer: This Policy is provided for general information and does not constitute legal advice. Consider consulting a qualified attorney to tailor it to your business and jurisdiction.

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