After you place an order, we create your IPTV account and send you either:

• M3U URL (playlist link), and/or

• Xtream Codes (Server URL + Username + Password).
  Paste your details into a compatible app (TiviMate, IPTV Smarters, XCIPTV, GSE Smart IPTV, VLC). Your app connects to our servers and streams live TV and VOD over your internet connection.

Yes itptvizor works worldwide wherever you have a stable internet connection. Some ISPs may block IPTV traffic in certain regions. If you notice blocking, use a reputable VPN and select a nearby location. You’re responsible for complying with local laws in your country.

Typically within minutes after payment approval. During peak times, it may take a bit longer. You’ll receive an email with your credentials and quick setup steps. Didn’t get it? Check Spam/Junk or contact us.

We may suspend/ban access if we detect:

• Account sharing beyond your plan’s allowed simultaneous connections.

• Restreaming/recording/rebroadcasting our streams.

• Payment disputes/chargebacks, fraud, or abuse (DDoS, scanning, etc.).

• Violations of our Terms of Service or applicable laws.
  Contact support if you think a block was made in error.

We provide a best‑effort service. Channel availability can change (rights, source changes, maintenance). We continuously monitor and replace sources, but 100% uptime for every channel is not guaranteed. If a specific channel is down, report it and we’ll attempt to restore or replace it.

As a general guideline per device/stream:

• SD (480p): 5 Mbps

• HD (720p/1080p): 10–15 Mbps

• Full HD (1080p high bitrate): 20 Mbps

• 4K/UHD: 25–35 Mbps
  For multiple TVs/devices, add the speeds together. Prefer 5 GHz Wi‑Fi or Ethernet.

1. Install an IPTV app (e.g., TiviMate, IPTV Smarters, XCIPTV, VLC).

2. Paste your M3U URL or Xtream Codes from our email.

3. Choose your decoder in the app (Hardware/HW+) and let the EPG load.

4. Enjoy! Keep your credentials private and do not share.

Yes. Prices are charged in USD/EUR (or as shown at checkout). Your bank may convert from your local currency automatically. Exchange rate and any bank fees are determined by your bank or payment provider.

Try these steps first:

• Reboot router + device.

• Test your internet speed (see required speeds above).

• Try a different app/player (TiviMate, IPTV Smarters, VLC).

• Switch the app decoder to Hardware/HW+.

• If your ISP blocks IPTV, use a VPN and select a nearby server.

• If only a few channels fail, report their names so we can recheck the source.

This usually means a codec/decoder issue on your device/app.

• In the app, change the decoder (Hardware / Hardware+ / Software).

• Update the app to the latest version.

• Use a different player engine (e.g., Exo vs VLC engine in Smarters).

• If your TV is older, pick the H.264 version of the channel where available.

Temporary outages can occur due to source changes, regional restrictions, or maintenance. Often they come back after a refresh. If the issue persists, send us the Channel name + Country + Time you tested and we’ll look into it.

• Copy/paste the entire URL (no spaces/line breaks).

• Test in VLC on a PC to verify the link itself.

• Ensure your subscription is active and not expired/blocked.

• If using an IPTV app, try the Xtream Codes login instead of M3U.

• If your ISP blocks the link, try VPN or change DNS (1.1.1.1 or 8.8.8.8).

• Power‑cycle the router and modem (unplug 30 seconds).

• Use Ethernet or 5 GHz Wi‑Fi; avoid crowded 2.4 GHz.

• Update router firmware.

• Disable Proxy/VPN on the router unless needed.

• Turn off traffic‑shaping/parental‑control features temporarily to test.

• Change DNS to Cloudflare (1.1.1.1) or Google (8.8.8.8).

• Update your device OS and the IPTV app.

• Clear app cache and EPG data.

• Ensure device date/time is set to automatic.

• Try another app: TiviMate, IPTV Smarters, XCIPTV, IPlayTV/TVIP, VLC.

• Low‑storage devices can stutter; free up storage and close other apps.

• Check your speed and Wi‑Fi signal; move closer to the router.

• Use Ethernet for TVs/boxes if possible.

• In the app, lower the channel quality (e.g., 1080p → 720p).

• Stop downloads/streams on other devices.

• If ISP throttles IPTV, enable a VPN (nearest server).

By email to the address used at checkout (and/or through your tptvizor account dashboard if available). The message includes your credentials, quick‑start steps, and support links.

We accept major credit/debit cards and may support PayPal or crypto depending on your region. The exact options appear at checkout.

Yes. Payments are processed by PCI‑DSS compliant providers over TLS/HTTPS. tptvizor does not store your full card number. For extra protection, some banks require 3D Secure verification (see below).

Common reasons:

• Bank blocks international/online transactions.

• 3D Secure verification not completed.

• Insufficient funds or daily limit reached.

• Address/ZIP mismatch.
  What to do: Retry, use another method, or call your bank to allow the transaction, then try again.

3D Secure (3DS/2.0) is an extra authentication step required by many banks (e.g., a one‑time code in your banking app/SMS). It helps prevent unauthorized card use and reduces fraud.

Digital subscriptions are generally non‑refundable once activated, except where required by law or if we cannot deliver service after reasonable troubleshooting. If you’re unsure, start with a trial first. For refund questions, contact support with your order number.

Email support@tptvizor.com with your order number, device/app used, and a short description (include screenshots if possible). We’re happy to assist.